IT Strategy

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A hand moves a pawn through a conceptual maze of circuits. [navigating/negotiating/strategy/tactics]
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Plan A or B / choices / different paths

CIO's Guide to COVID-19

With the novel COVID-19 coronavirus refusing to abate in hotspots around the world, the editors of CIO.com compiled a collection of resources to help IT mangers navigate the pandemic now and into 2021.

distributed / decentralized cloud network connections

How to manage contracts in a multi-cloud environment

One management challenge of a multi-cloud environment is how to handle all the contracts that come with using multiple providers and services.

healthcare technology / medical data

How AI is reshaping healthcare during COVID-19 -- and beyond

Before the COVID-19 crisis, AI and machine learning technologies had just begun to move beyond the pilot stage at large healthcare companies -- but that's changing fast.

A leader considers her strategy / lightbulb / circuits / digital transformation / success

5 areas IT leaders should be followers

Here's where board members, the c-suite, managers and team leaders need to take charge by falling in line.

17 thanks bignight jma

Software is eating the world of eating

Cloud kitchens are further disrupting the traditional restaurant model -- turning food into a software technology business.

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Technologies that have been jump-started by COVID-19

The economy is suffering, but some technology businesses, such as telemedicine, contactless payment, 3D printing and e-paper document management have taken off. While others, which were already big, like ecommerce and...

thinkstock qr code

Apple and COVID-19 drive QR code innovation

Heavy hitters from Apple to government agencies to major banks are leaning in on QR code tech to improve disease tracking, touchless payments and much more.

alexa virtual assistant echo amazon alexa voice control

Why your voice is your new password

Google now lets some users verify purchases using voice alone. It’s just the beginning. Welcome to the future of biometric ID and verification.

network security lock padlock breach collaboration

How NDR protects your network from cyberthreats

Three steps to finding a network detection and response product that prevents, detects, investigates, identifies, responds and mitigates cyberattacks.

Virtual connections between a distributed network of teams.

CIOs offer strategies for engaging an entirely mobile workforce

Working from home has been a success operationally, but it has strained people, processes and technology. CIOs discuss the opportunity to make each better in the days to come.

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Fitting ITSM into a devops world

IT service management (ITSM) has been around for a long time. While ITSM and ITIL have been updated over the years, how do they stack up against Gen Z approaches like devops?

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Coronavirus: Managing (and pivoting) during a crisis

Updated: If you weren’t entirely prepared for COVID-19, you’re not alone. Ensuring business continuity in crisis management mode requires the right mix of technology, patience and agility. We hope this collection of Insider Pro...

at your service customer service customer centric service bell by bgton getty

What is a chief customer officer?

A growing emphasis on customer experience is the most prominent trend in business today. The chief customer officer (CCO) position helps provide a single vision across all customer interactions.

one lit hanging bulb among many unlit ones

10 tips for a secure browsing experience

Your browser is one of the easiest ways for malware to penetrate your network. Here are 10 ways to practice safe surfing in Google Chrome, Microsoft Edge and Mozilla Firefox.

tinfoil man /crazy conspiracy theories / camouflage

Conspiracy theories slow public 5G adoption (but private 5G gets a boost)

When radio waves, viruses and tin foil hats collide. How the coronavirus crisis is changing how, where and why 5G is being deployed.

video conferencing / remote work / online meeting

5 lessons companies should learn about working at home

Companies now have the opportunity to learn from what is and isn’t working during the coronavirus crisis. Use this time to build out a strategy so you won’t have to use band aids and duct tape next time.

Google Gmail / email / laptop / messaging / collaboration

5 keys to supporting telework effectively and securely

Suddenly countless numbers of people are working from home. This massive shift in work processes can have huge repercussions from a security, privacy, regulatory and data governance standpoint.

COVID-19 coronavirus morphology overlay against a blurred exit sign in the distance.

Cloud service providers step up with free services

Cloud providers are offering free select services to companies as well as supporting research and collaboration efforts during the coronavirus pandemic.

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