Best Places to Work in IT 2020

Investment in employee development is a common theme among the top organizations on this year’s Best Places to Work in IT list.

Contributing Writer, |

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What are the best ways to attract and retain talented IT professionals? Outstanding benefits and top salaries certainly help, but there’s a lot more to it than that.

For our 27th annual Best Places to Work in IT report, Insider Pro and Computerworld surveyed large, midsize and small organizations across the U.S. — and their employees — to find out which ones deserve to be called the best. As in previous years, we discovered that IT pros value challenging projects and the opportunity to work with cutting-edge technologies. A positive corporate culture that emphasizes teamwork is also highly prized and has become more important than ever as organizations have pivoted to remote work during the COVID-19 pandemic.

And there’s a common thread running through the organizations that made it to our 2020 list: a willingness to invest in employees through training and career development initiatives. Part of what makes IT workers feel appreciated and engaged with their work is knowing their employers support their long-term goals.

Read this special report to see which U.S. organizations are the Best Places to Work in IT and what it is that makes them such desirable places to work.

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The 100 Best Places to Work in IT 2020

Large organization rankings (5,000 or more U.S. employees)

1 Ultimate Software* Weston, Fla.
2 Owens Corning Toledo, Ohio
3 Genentech South San Francisco, Calif.
4 Booz Allen Hamilton Mclean, Va.
5 Worthington Industries Columbus, Ohio
6 Vanguard Wayne, Pa.
7 Norton Healthcare Louisville, Ky.
8 Cedars-Sinai Los Angeles
9 Navy Federal Credit Union Vienna, Va.
10 International Paper Memphis, Tenn.
11 Johns Hopkins University Applied Physics Laboratory Laurel, Md.
12 DHL Express Plantation, Fla.
13 Erickson Living Baltimore
14 Zimmer Biomet Warsaw, Ind.
15 University of Notre Dame Notre Dame, Ind.
16 VMware Palo Alto, Calif.
17 Aflac Columbus, Ga.
18 Discover Financial Services Riverwoods, Ill.
19 Humana Louisville, Ky.
20 Atrium Health Charlotte, N.C.
21 Total Quality Logistics Cincinnati
22 Asurion Nashville, Tenn.
23 Jet Propulsion Laboratory Pasadena, Calif.
24 Kaiser Permanente Oakland, Calif.
25 RSM US Chicago
26 Portland State University Portland, Ore.
27 CDW Lincolnshire, Ill.
28 Raytheon Waltham, Mass.
29 Jack Henry and Associates Monett, Mo.
30 Applied Materials Santa Clara, Calif.
31 Motorola Solutions Chicago
32 Principal Financial Group Des Moines, Iowa
33 Memorial Sloan Kettering Cancer Center New York
34 H. Lee Moffitt Cancer Center and Research Institute Tampa, Fla.
35 MSC Industrial Supply Melville, N.Y.
36 Children's Hospital of Philadelphia Philadelphia
37 Johns Hopkins Medicine Baltimore
38 Southern Co. Atlanta
39 Nationwide Mutual Insurance Columbus, Ohio
40 Holman Enterprises Mount Laurel, N.J.
41 Mitre McLean, Va.
42 Sharp HealthCare San Diego
43 AdventHealth Altamonte Springs, Fla.
44 Liberty Mutual Insurance Boston
45 PPG Pittsburgh
46 FedEx Memphis, Tenn.
47 Fannie Mae Washington, D.C.
48 Banner Health Phoenix
49 Memorial Healthcare System Hollywood, Fla.
50 Spectrum Health Grand Rapids, Mich.
51 Kroger Cincinnati
52 Children's Healthcare of Atlanta Atlanta
* After the Best Places list was finalized, Ultimate Software (No. 1 Large) and Kronos (No. 2 Midsize) announced a merger.

Midsize organization rankings (1,001 – 4,999 U.S. employees)

1 FINRA (Financial Industry Regulatory Authority) Washington, D.C.
2 Kronos* Lowell, Mass.
3 Zebra Technologies Lincolnshire, Ill.
4 Plante Moran Southfield, Mich.
5 Axon Scottsdale, Ariz.
6 Blue Cross and Blue Shield of North Carolina Durham, N.C.
7 Avanade Seattle
8 National Information Solutions Cooperative (NISC) Lake St. Louis, Mo.
9 DriveTime Tempe, Ariz.
10 Suddath Jacksonville, Fla.
11 Enova International Chicago
12 BlueCross BlueShield of Western New York Buffalo, N.Y.
13 VyStar Credit Union Jacksonville, Fla.
14 Robert W. Baird and Co. Milwaukee
15 Tokyo Electron U.S. Holdings Austin, Texas
16 Janney Montgomery Scott Philadelphia
17 CME Group Chicago
18 Credit Acceptance Southfield, Mich.
19 Align Technology San Jose, Calif.
20 Power Home Remodeling Chester, Pa.
21 Informatica Redwood City, Calif.
22 Workiva Ames, Iowa
23 Veeam Columbus, Ohio
24 Genesis HealthCare System Zanesville, Ohio
25 American Fidelity Assurance Company Oklahoma City
* After the Best Places list was finalized, Ultimate Software (No. 1 Large) and Kronos (No. 2 Midsize) announced a merger.

Small organization rankings (1,000 or fewer U.S. employees)

1 Cloud for Good Asheville, N.C.
2 Central Minnesota Credit Union (CMCU) Melrose, Minn.
3 Axxess Dallas
4 NCAA Indianapolis
5 OneStream Software Rochester, Mich.
6 Health Catalyst Salt Lake City
7 KnowBe4 Clearwater, Fla.
8 ExtraHop Seattle
9 MetroStar Systems Reston, Va.
10 Connectria St. Louis
11 Secure-24 Southfield, Mich.
12 Accelirate Sunrise, Fla.
13 Avaap USA Edison, N.J.
14 Dataprise Rockville, Md.
15 Paramount Software Solutions Alpharetta, Ga.
16 OCLC Dublin, Ohio
17 NRECA (National Rural Electric Cooperative Association) Arlington, Va.
18 Konstruktor Service Redwood City, Ca.
19 Planned Systems International Arlington, Va.
20 CarGurus Cambridge, Mass.
21 Nitel Chicago
22 Sprinklr New York
23 IT Convergence Irving, Texas

Best Places to Work in IT: Our methodology

Insider Pro and Computerworld conducted the 27th annual survey from IDG to identify the 100 best places to work for IT professionals. In November 2019 Insider Pro and Computerworld started accepting nominations from U.S.-based organizations and from non-U.S.-based employers that met the following criteria: Nominated organizations were required to have a minimum of 300 total employees at a U.S. headquarters and a minimum of 30 IT employees in the U.S., with at least 50 percent of IT employees based in the U.S.

Participants were asked to provide contact information for the person at their organization who is familiar with or has access to employment statistics and financial data, as well as benefits policies and programs for the IT department and the entire organization.

In January 2020 the contacts at the nominated organizations received a 52-question company survey asking about average salary and bonus increases, percentage of IT staffers promoted, IT staff turnover rates, training and development, and the percentage of women and minorities in IT staff and management positions. In addition, information was collected on the employer’s retention programs, methods of rewarding outstanding performances, and benefits ranging from elder care and child care to flextime and reimbursement for college tuition and the costs of earning technology certifications.

Upon completion of the company survey, participants were instructed to select a random sample of employees from their U.S.-based full- and part-time IT staffs for participation in an employee survey. All participating companies were emailed instructions regarding sample selection as well as a unique survey link to share with employees. Topics covered in the employee survey included satisfaction with compensation and benefits, training and development programs, and work/life balance. In addition, employees were asked to rate employee morale in the IT department, the importance of various benefits, and their level of agreement with a variety of statements on topics ranging from career growth to management’s fair and equal treatment of employees.

A total of 21,301 IT employees responded to the employee survey from the final 100 organizations selected as best places to work for IT professionals.

The nomination survey, company survey and employee survey were all conducted online. The responses to the company and employee surveys were collected and tabulated by a third-party research vendor. The company portion of the research was closed in February 2020, and the employee survey portion was closed in March 2020.

In scoring the responses from the company and employee surveys, company results were weighted based on the importance ratings provided by respondents to the employee survey. Approximately half of the total scoring was based on employee responses, with the remaining half based on the survey of the company’s benefits and other programs.

Top 10 Lists

Our top 10 lists show the best of the best — the organizations that excel in these five areas of human resources: career development, benefits, retention, diversity, and training. To determine those lists, we considered the following factors:

Benefits: The range of benefits offered, including sabbaticals, elder care and childcare, and health and vision plans; employee satisfaction with the range of benefits.

Career development: Mentoring programs; tuition reimbursement for college classes and technical certifications; promotions within IT; employee satisfaction with tuition reimbursement, opportunities for career growth and management’s involvement in career development.

Diversity: Percentage of women and minorities in staff and managerial positions; employee perceptions that management treats everyone fairly regardless of race or gender.

Retention: Frequency of employee satisfaction surveys; turnover rate; promotions; morale; employee satisfaction with work/life balance, sabbaticals, job-sharing and telecommuting programs.

Training: Number of training days; training budget; employee satisfaction with training and access to training; satisfaction with reimbursement for certification training; satisfaction with continuing education programs.

The survey process was managed by Jen Garofalo, research director in IDG’s Insights and Performance Marketing group, working with independent firm Research Results.

More about the Best Places to Work in IT:

Related:

Beth Stackpole, a contributing writer for Computerworld, has reported on business and technology for more than 20 years.

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